Pillar Navigation

Our Community Health Engagement Team helps individuals and families overcome barriers to care, connect with resources, and stay supported throughout their health journey. This team strengthens the link between KCHC/Pillar Health, local organizations, referral partners, and the community at large, which enhances our ability to address social needs, improve access to care and improve long-term wellness. Individualized guidance, resource connections and community-based follow-up are provided to ensure that every person receives the support they need.

The team will provide guidance to help answer these questions:

• How do I apply for Medicare?
• Do I qualify for Medicaid? Does my family qualify for Medicaid?
• I need help with Medicaid reenrollment. I need help understanding Forward Health and the MyACCESS App.
• I need help understanding a letter from the Department of Health Services.
• I don’t qualify for Medicaid and need help finding insurance in the Marketplace (Healthcare,gov).
• Do I qualify for the Sliding Fee Program?

The Behavioral Health and Resource Specialist play a vital role in addressing the various environmental factors and barriers that can impact health and quality-of-life. They help coordinate behavioral health appointments and advocate in partnership with their patients to promote self-sufficiency and a pathway to appropriate community support services. Their goal is to reduce the burden of everyday concerns so you can focus on your health and wellbeing by helping with:

• Referrals to agencies that support housing, rental assistance, and temporary shelter.
• Navigating home and community conditions affecting health and quality-of-life.
• Guidance on affordable medications.
• Access to healthy foods.
• Support in arranging transportation to appointments.
• Coordination of behavioral health appointments.

Patients have a wide range of care needs. Some have multiple or more complicated health needs; other have one problem to manage, and others are doing what they can to stay healthy. Our Nursing Team is uniquely trained and licensed to work with the Care Team to assess needs and create a specific plan of care for each patient.

Our goal is that every patient has a plan of care that includes treatment plans for medical, dental, and behavioral health care. You can count on our nursing staff to:

• Lead a coordinated team-based approach to patient care.
• Identify factors that prevent patients from optimizing their health.
• Build a patient centered care plan with input from the patient and their care giver to address those factors.
• Work 1:1 with patients to monitor and help achieve their health goals.
• Beyond goals related to a specific diagnosis or a chronic condition, they work to identify and help patients stay healthy and up to date with healthy behaviors such as preventive screenings and immunizations.